TERMS & CONDITIONS

KomfortSocks
KITEZH SI d.o.o. • Tržaška cesta 78, 1000 Ljubljana
Tax ID: SI23915939 • Bank: SI56 6100 0002 3046 092
E-mail: komfortsocks@gmail.com

Updated: 1 November 2025

1. PAYMENT & DELIVERY

• Pay by invoice or cash-on-delivery

• Some customers: invoice only

• Shipping: €3.50 (FREE over €50)

• Ljubljana: always FREE on 3+ packs

• Order before 12:00 → ships same/next business day

• You get a tracking link the second it leaves us!

2. CANCEL OR NO PICK-UP?

• Cancel within 2 business days – no questions

• Don’t pick up for 5 days? Cash-on-delivery blocked

3. 14-DAY RETURN (EU LAW)

• Tell us in writing → komfortsocks@gmail.com

• Return unused, sealed, tags on

• You pay return postage

• Money back in max 14 days

4. SOCKS = HYGIENE PRODUCT

• Opened or worn? No return

• Sealed & tagged? Welcome back!

5. DISCOUNTS & GIVEAWAYS

• Follow us on IG / FB → 5 % OFF instantly

• Weekly giveaway: like + comment = win free socks

• Winner announced publicly – no cash alternative

6. DEFECT?

• Tell us within 2 months of discovery

• We repair, replace or refund – 2-year warranty

7. YOUR DATA

We love GDPR!

• Used only for orders & delivery

• Never sold, only shared with the courier

• Full Privacy Policy → one click on our site

8. DISPUTES

We talk first ❤️
If no deal → Ljubljana District Court

9. SLOVENIAN LAW APPLIES

Latest version always live at komfortsocks.myshopify.com

Thank you for choosing comfort – one sock at a time! 🧦✨