Privacy policy

Last updated: 1 November 2025

This Privacy Policy explains how KomfortSocks (“we”, “us”, “our store”) collects, uses and protects the personal data of visitors and customers of the online store https://komfortsocks.myshopify.com.

By visiting and using our website, you consent to the processing of your personal data in accordance with this policy and applicable law (GDPR, ZVOP-2).

1. Data Controller

KomfortSocks E-mail: komfortsocks@gmail.com Registered seat: Ljubljana, Slovenia

2. What data we collect

  • First and last name
  • Delivery and billing address
  • Phone number and e-mail address
  • Order, payment and delivery details
  • IP address, device data and cookies (for site performance analysis)

3. Purpose of processing

  • Processing orders and delivering products
  • Issuing invoices and financial reporting
  • Customer communication (order confirmation, support)
  • Sending newsletters and promotions (only with consent)
  • Improving user experience and website security

4. Legal basis

  • Performance of contract (purchase of products)
  • Legal obligation (accounting and tax regulations)
  • Consent (newsletters, marketing)
  • Legitimate interest (site usage analysis)

5. Data retention

We keep personal data only as long as necessary:

  • Accounting data: 10 years
  • Order data: until claims expire
  • Marketing data: until consent is withdrawn

6. Your rights (GDPR)

You have the right to:

  • Access your data
  • Rectification or erasure (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Object to processing

To exercise your rights, write to komfortsocks@gmail.com.

7. Data sharing

Your data may be shared with trusted partners:

  • Shopify Inc. (e-commerce platform)
  • Payment providers (Shopify Payments, Stripe, PayPal)
  • Delivery services (Pošta Slovenije, DPD, etc.)

All partners comply with GDPR and apply appropriate security measures.

8. Cookies

The website uses cookies for:

  • Proper functioning of the cart and checkout
  • Traffic analysis (Shopify Analytics, Google Analytics)
  • Saving user preferences

You can delete or block cookies at any time in your browser settings.

9. Policy changes

We reserve the right to update this policy. The latest version will always be published on our website.

Thank you for your trust! KomfortSocks Team